This practice does not distinguish between urgent and routine appointments. Instead there are a significant number of same-day appointments available each day as well as appointments that can be booked in advance. You can see below the booking system of a typical morning clinic with one of our GPs.

When you ask for an appointment, you will be offered one within two working days, and usually the same day, unless you wish to see a specific doctor, in which case you may need to wait until they are next available in the surgery. 

As certain days are busier than others, we would ask patients not to make appointments for a Monday morning or Friday afternoon for a regular or follow-up appointment but choose a convenient time in the middle of the week.

You can book online for a ‘same day’ appointment from 8.00am on the day, some of those appointments are also made available at 8pm the previous evening. This is to enable you to make any arrangements required in order to attend for the appointment promptly.

You can telephone the surgery to book an appointment on 01273 557411 (option 2 for Doctors, option 3 for Nurses)

If you arrive late for your appointment, you may not be seen and will have to re-book your appointment.

Appointments are available on a Saturday morning and Monday Evening

We are offering pre-booked appointments between 8.00am - 10.45am on Saturday mornings and 6.30pm - 8.50pm on Monday evenings.  If these appointment times are more convenient, please let our reception team know and they can arrange for you to be seen by a doctor during these times. 

Telephone Advice

Doctors and nurses are available each day to talk to you on the telephone if you need advice on a health problem. You will be asked to leave your telephone number and they will call you back. The receptionist will ask you the subject of the call is so that any relevant medical records can be made available to the doctor.


If you cannot attend an appointment for any reason please inform us via our cancellation line (option 2,1) this will ask for your name, date of birth and date and time of the appointment. Please let us know as soon as possible in order for us to give the slot to someone else. This practice records all instances where a patient does not attend an appointment. Calling the surgery less than 15 minutes before your appointment will count as not attending but please still let us know so Doctors and Nurses can use the time wisely.

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